Sales and Business Development Manager – North America (Remote - East Coast)

Qserve Group is a rapidly growing global consultancy with offices in the Netherlands, USA, Belgium, Germany, UK, Italy, and China. We specialize in assisting medical device and in-vitro diagnostics manufacturers with a full scope of regulatory, quality, and clinical services to enable access to markets worldwide. Qserve strives to support clients with our practical approach, which balances business needs and regulatory compliance. Our mission is to create a diverse global team of professionals who share a passion for medical device technology, a high standard of quality, competence, and customer service, while adhering to our core values of honesty, courage, quality, and pragmatism.

The ideal candidate will be responsible for improving the organization’s market position, increasing the volume of sales, and achieving financial growth for the company across all business units, with a focus on North America. As the Sales and Business Development Manager, you will be part of an enthusiastic global sales department and a critical member of the US team. Responsibilities will include sales and partner policy in North America, in such a way that growth of turnover and market share is realized, as well as the brand identity of Qserve, in accordance with strategic expectations and cultural values.

This is a remote position requiring approximately 20-30% travel time, with the ideal candidate residing in the Eastern Standard Time Zone, and reporting to the VP of US Operations.

Tasks and responsibilities:

• Develop and implement annual sales plans
• Proactive and driven achievement of sales goals, KPIs, and growth in turnover and market share for each of Qserve’s business areas (Medical Devices, IVD, Clinical Operations, Global Registrations)
• Leads the acquisition of new accounts together with the marketing department and Subject Matter Experts (SMEs)
• Investigate, analyze and communicate market trends and competitor activity
• Develop and realize business development strategies, in collaboration with management, marketing and consultants
• Promote and expand the Qserve brand/image
• Build and maintain a network of strategic relations and key customers
• Prepare and manage commercial contracts. Responsible for working with customers and internal SMEs to ensure clear and accurate proposals are delivered to the customer in a timely manner. Maintain communication and responsiveness throughout the sales process
• Manage new client documentation and internal processes, including working with team members in Quality and Legal for the completion of supplier qualification forms, NDAs and MSAs
• Utilize customer lifecycle management platform for tracking opportunities, leads, quotes, sales and exiting customer projects
• Parnership and close communication with business unit leads, SMEs, operations, marketing and global sales team
• Support and cross-sell with internal sales professionals to identify and develop new opportunities across all geographies and business units for existing customers

• Bachelor’s degree in business, sales, marketing or scientific discipline required
• Minimum eight years business development and technical sales experience
• Experience selling consulting or service businesses preferred
• Experience selling to the medical device industry preferred
• Knowledge of the regulatory, quality and clinical services related to global medical device regulations and standards, and knowledge of medical devices or related health care field is strongly preferred
• Proven experience dealing with large customer accounts, including the abiltiy to interact at all levels in the organization
• Record of successful client engagements, and demonstrated history of maintaining long term sales relationships
• Excellent written and verbal communication and presentation skills
• History of implementation of successful proactive strategies to generate and convert opportunities to closed sales results
• Excellent organizational and time managements skills. Flexibility to work across multiple time-zones
• Located in the eastern time zone of the United States
• Travel 20%-30%
• Fluency in English, additional languages an advantage
• Experience with Microsoft Office applications, and CRM or customer lifecycle management software