Sales & Business Development Manager

Qserve Group is a rapidly growing global consultancy company with offices in the Netherlands, USA, Belgium, Germany, UK, Italy, and China. We specialize in assisting medical device and in-vitro diagnostics manufacturers with a full scope of regulatory, quality, and clinical services to enable access to markets worldwide. Qserve strives to support clients with our practical approach, which balances business needs and regulatory compliance. Our mission is to create a diverse global team of professionals who share a passion for medical device technology, a high standard of quality, competence, and customer service, while adhering to our core values of honesty, courage, quality, and pragmatism.

The ideal candidate will be improving the market position of our organization in Germany, Austria and Switzerland (DACH), increasing the volume of sales, and achieving financial growth for the company across all business units. As the Sales and Business Development Associate/Manager, you will be part of an enthusiastic global sales department, a partner to the German Executive Director and a critical member of the DACH team. Responsibilities will include driving business growth, development of a network of contacts to attract new clients, research new market opportunities and overseeing growth projects, making sales projections as well as forecasting revenue, in line with projected income. You will strengthen the brand identity of Qserve in the DACH region, in accordance with strategic expectations and cultural values.

This is a remote/home-based position requiring approximately 20-30% travel time, with the ideal candidate residing in the South-West part of Germany, reporting to the Executive Director of Germany.

Tasks and responsibilities:

• You will actively support the Executive Director for the DACH region with the following tasks
• Develop and implement annual sales plans for DACH
• Proactive and driven achievement of sales goals, KPIs, and growth in turnover and market share for each of Qserve’s business areas (Medical Devices, IVD, Clinical Operations, Global Registrations) in DACH
• Lead the acquisition of new accounts together with the marketing department, the GM of Germany and Subject Matter Experts (SMEs)
• Investigate, analyse and communicate market trends and competitor activity
• Develop and realize business development strategies, in collaboration with management, marketing and consultants
• Promote and expand the Qserve brand/image
• Build and maintain a network of strategic relations and key customers
• Prepare and manage commercial contracts with customers residing in the DACH region. Responsible for working with customers and internal SMEs to ensure clear and accurate proposals are delivered to the customer in a timely manner. Maintain communication and responsiveness throughout the sales process
• Manage new client documentation and internal processes, including working with team members in Quality and Legal for the completion of supplier qualification forms, NDAs and MSAs
• Utilize customer lifecycle management platform for tracking opportunities, leads, quotes, sales and existing customer projects
• Partnership and close communication with business unit leads, SMEs, operations, marketing and global sales team
• Support and cross-sell with internal sales professionals to identify and develop new opportunities across all geographies and business units for existing customers

Requirements

• Bachelor’s degree in business, sales, marketing or scientific discipline required
• Fluency in German and English
• Experience selling consulting or service businesses to the medical device industry preferred
• Knowledge of the regulatory, quality and clinical services related to global medical device regulations and standards, and knowledge of medical devices or related health care field is preferred. Alternatively motivated to learn about relevant legislation, standards and related services.
• Good organizational and time managements skills.
• Ideally located in the South-West part of Germany
• Travel 20%-30%

Interested in groundbreaking technologies in patient treatment, such as AI in healthcare, surgical robotics, resorbable vascular devices, neuro-stimulation implants etc.? Qserve supports many manufacturers in bringing new technologies to the market; applying for this position is an opportunity to get involved with a wide variety of pioneering projects.